Company Profile : Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Company Website : www.dell.com
Job Description :
Job Designation : Client Technical Support Associate
Job Description :
- Troubleshooting of dell laptops.
- Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
- Diagnosis & resolving of the hardware problems and troubleshooting..
- Verifies warranty entitlement and determines appropriate action.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
- Should be open to work in rotational / night shifts in a 24 by 7 environment.
- Should have excellent communication skills in English.
Salary : As per comapny.
Educational Qualification :
- B.Tech / B.E / B.Sc / Diploma / B.Com / B.A / B.B.A/ B.Ed / B.Pharma / BCA / BHM / BVSC
- Minimum Graduates in any stream. (10+2+3)
- Any Undergraduate with at least 12 months/maximum 30 months of international calling experience can apply.
Apply Mode : Walkin
Important Dates : 5th January 2014
Walkin Dates : 5th January 2014
Interested candidates can walk In with a copy of resume and a photo id proof.
Walkin Venue :
Dell International Services
Vipul Tech Square, Opposite Central Park, Sector Road
Sector-43, Gurgaon - 122002
Haryana
Contact person : Ellora Dutta
Email Address : Ellora_Dutta@dellteam.com
Contact Number : 0124-4579007
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