Company Name : Hewlett-Packard (HP)
Company Profile : The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto,California,United States. It provides products, technologies, software,solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors
Company Website : www.hp.com
Job Description :
Job Designation : Server Support Engineer
Job Description :
- Provides technical support to customers and resellers via incoming customer contacts to HP Global Solutions Centers, focusing on solutions for various hardware faults, business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems, remotely.
- Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of multiple factors.
- Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
- Works on assignments that are complex in nature and require judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
- Leads and /or provides expertise to functional project teams and may participate in cross-functional initiatives.
Responsibilities :
- Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for Industry Standard Servers and related products.
- Assisting end users to avoid or reduce problem occurrences.
- Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ).
- Adding case resolution to Knowledge Management System.
- Engaging support as needed to ensure SLA demands are met.
- Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
- Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
- Providing direction and guidance to process improvements.
- Articulating recommendations and explain resolutions to clients.
Job Location : Bangalore
Salary : As per comapny.
Educational Qualification : Any Graduate
Experience Required : Freshers
Apply Mode : Online
Apply Job : Click Here
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