HCL Reference Hiring For Diploma & Graduate ( Product / Technical support Analyst) Send Resume To Following Email To Apply - Apply Now

Company Name : HCL 

Company Profile : HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.

Company Website : www.hcl.com

Job Description :

Job Designation : Product / Technical support Analyst

Job Description :

• HCL Bserv is hiring Product / Technical support Analyst, Experience 1 to 5 yrs.
• Product  / Technical support with knowledge of HTML, Java script and CSS ( added advantage)
• Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
• Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
• Experience in email support and solving the technical issue by step by step process.
• Provide email based technical support to clients in different geos - 24*7
• Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
• Maintain high customer satisfaction
• Help with research and troubleshooting of tough tickets
• Knowledge Gap Reduction
• Process improvement & Escalations management

Skills :

• Excellent Communication skills
• Troubleshooting the issues related to ad servicing
• Night Shift Mandatory

Job Location : Hyderabad

Salary : Best in the Industry

Educational Qualification : Any Graduate/Diploma

Experience Required : 1 to 5 years

Apply Mode : Reference

Interested Candidate can send us the updated profile with the following credentials

Years of Experience :

CTC :

ECTC :

Notice period :

Alternate No :

Current Location :

Contact Details :

Contact person : Tamilarasan.B

HR Team

Phone No. : 9962811436


Email : tamilarasan_b@hcl.com