Accenture Hiring For Freshers And Experienced Graduates (Assistant Client Service Specialist) - Apply Now

Company Name : Accenture

Company Profile : Accenture is a global management consulting, technology services and outsourcing company, with approximately 319,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014.

Company Website : www.accenture.com

Job Description :

Job Designation :  Assistant Client Service Specialist

Job Description :

Roles and responsibilities Backend Role :

• Client Onboarding set-up, documentation & maintenance of proprietary tools and resources including but not limited to client portals and communication tools Placement/Marketing information gathering, i.e. pulling claims reports, reviewing census data, gathering plan documentation;
• Create/ maintain Dashboard reports for clients and or coordinates with Mumbai team
• Develop client specific benchmarking reports
• Review and Analyze Benefit Booklets and Contracts from Carriers
• Handles billing activities for all policies
• Provide exceptional customer service by responding to local offices and via phone and email in a timely manner

Roles and responsibilities Frontend Role :

• Provide technical and direct account service assistance to the servicing team
• Maintain client service standards
• Develop custom analytical reports
• Initiate the renewal process for existing accounts
• Maintain insurance records for accounts including writing account summaries, compiling, calculating and organizing insurance data and correspondence
• Provide client support to Willis clients
• Assist with claims loss run analysis and placement of insurance programs
• Supports management of clients certificates of insurance programs and billing/accounting
• Resolve customer inquiries and problems pertaining to insurance products and services

Skills :

Must Skills :

• Graduates/Post Graduates
• Willing to work night shifts (10:30pm to 7:30am).Home pick up and drops will be provided.
• Good verbal & written communication
• Minimum of 1- 3 years experience

Preferred Skills :

• Basic Insurance knowledge preferred
• Knowledge of Word & Good Excel Skills required
• Ability to prioritize and organize tasks, work within stiff timelines
• Energetic, enthusiastic individuals with good academic track record
• Minimum of 1- 3 years experience for non-managerial roles.
• Meeting /exceeding expectations on performance and behavior.
• Candidates who are motivated and excited to take on new and challenging roles
• Experience of delivering training and putting together training materials/SOPs will be very useful.
• Secondment experience, both long term and short term, will be valuable
• Any experience with migrations (leadership as well as non-leadership) will also be valuable
• Last but not least, Associates who are SMEs i.e. handle queries, put together documentation and have the ability to deep dive into the process will play a key role.

Job Location : Mumbai

Night Shifts : 10.30pm to 7.30am

Transport : 10.30pm to 7.30am (home pick up & home drop)

Selection Process : Telephonic Interview - Screening

1. In person interview Round 1 Versant Assessment
2. In person interview Round 2 Hiring Manager.

Salary : As per comapny.

Educational Qualification : Any Graduate

Experience Required : 0 - 5 Years

Apply Mode : Online

Apply Job : Click Here